Front Desk Receptionist

Elite DNA Behavioral Health•Fort Myers, FL

39d•$16 - $19•Onsite

About The Position

Elite DNA Therapy Services is a leading provider of behavioral and mental health services in Florida, experiencing rapid expansion. We are committed to delivering high-quality, accessible care and fostering a supportive environment for professional growth. This Full-Time Front Desk Receptionist position is based in our Fort Myers, FL location. We aim to attract top talent to support our mission and facilitate employee growth. Our core values emphasize providing excellent patient care through comprehensive services and a collaborative culture. Elite DNA Therapy Services pioneered a care coordination approach in mental health, ensuring patients are matched with ideal services and providers before direct care. Our team is at the forefront of advanced therapy services, including psychotherapy, psychiatry, and specialized programs like psychosocial rehabilitation, EMDR, and group therapy. Integrity and compassion guide all our actions towards patients and employees. Joining the Elite DNA team means being part of an organization that helps improve the lives of children, adults, and families in our communities.

Requirements

High school graduate/GED.
Formal training from a vocational school in lieu of the above.
One year of medical experience from a similar setting.
Friendly personality with the desire to work with the public.
Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
Ability to handle multi-functions.
Ability to work in a fast-paced office environment.
Ability to push, pull, lift, move, and/or carry up to 15 lbs.
Ability to perform focused work with close attention to detail.
Ability to operate office equipment, including computers, copiers, fax machines, phones.
Ability to type at least 35 wpm.
Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
Ability to relate to patients, through familiarity with medical terminology and triage procedure.
Ability to relate to the public regardless of ethnic, religious and economic status.
Ability to communicate with people and understand their problems.
Must believe in health care with dignity for all.
Knowledge of computers and Microsoft office.
Understanding of community based organizations.
Promotes and believes in Elite DNA's mission statement.

Nice To Haves

Bilingual Preferred: Fluent in Spanish.

Responsibilities

Daily supervision of the receptionist staff.
Ensure all team members are greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.
Welcome patients personally or by telephone, explain available services, payment categories, and billing procedures.
Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
Answer all incoming calls and route them to the appropriate staff.
Register all patients per registration protocols and collect all documentation.
Generate required documents for each patient and ensure all documents are completed in full.
Review and verify patient coverage of insurance or other agencies and compute the charges to be paid by the patient.
Collect deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
Work closely with Provider and Medical Assistant staff to assure smooth patient flow and cut down on waiting time.
Call and remind patients of their appointments.
Follow up on “no show” patients on a daily basis.
Communicate patient’s problem/complaint to the clinic manager or his/her designee.
Work closely with Clinic Managers and refer them to patients who did not keep their appointment for follow-up, per policies and procedures.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Annual PTO of 15 days with tenure recognition incentives
One additional paid day for your birthday
Employee Assistance Program
Opportunities for growth
Great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.
401(k)
Paid time off