Front Desk Receptionist

Nivea Hospitality•Brunswick, OH

56d•Onsite

About The Position

Join our Team = Front Desk Receptionist Staff Needed Are you passionate about ensuring a clean welcoming environment for guests? Do you take pride in attention to detail and enjoy being a part of a dedicated team? If so, we invite you to become a valued member of our Front Desk Team at Brunswick Comfort Suites About the Hotel: The Brunswick Comfort Suites is an all-suite property, committed to providing exceptional guest experiences. We believe that the friendliness of the staff play a role in achieving this goal. Our Team is at the heart of our commitment to excellence, ensuring that guests feel at home when they stay with us. Conveniently located off of Interstate 71 in Medina County.

Requirements

Must be available to work weekends and evenings.
Customer skills
Organizational abilities
Attention to details

Responsibilities

Welcoming guests upon arrival, verifying reservations, and assisting with the check-in process.
Providing information about the hotel's amenities, policies, and answering guest questions.
Settling bills, providing invoices, and ensuring a smooth departure during check-out.
Assigning rooms to guests based on preferences, availability, and special requests.
Managing room keys and ensuring rooms are properly prepared for incoming guests.
Providing guests with information about local attractions and services.
Addressing guest issues or complaints professionally and finding appropriate solutions.
Handling payments, processing credit card transactions, and providing accurate bills.
Monitoring security cameras and ensuring the safety of guests and their belongings.
Answering phone calls, taking reservations, and managing room availability through the hotel's booking system.
Performing administrative tasks such as record keeping, managing guest profiles, and tracking room inventory.
Interacting with guests, hotel staff, and management to ensure smooth and accurate information flow.
Creating a welcoming and hospitable atmosphere for guests, making them feel valued and appreciated.