Front Desk Receptionist (Student) (FWS)
About The Position
The Academic Support and Access Center is seeking a front desk receptionist to work in our busy front office. This position is available only to enrolled American University students and is eligible to use Federal Work Study (FWS) awards. The role involves greeting visitors, scheduling student appointments, answering phones, responding to inquiries about ASAC services, scanning documents, data entry, and providing general office support. The receptionist will also back up the Operations Coordinator and frequently work with undergraduate student staff assistants. This position reports to the Senior Director of Academic Support.
Requirements
- Applicants must be enrolled in a full-time degree seeking undergraduate program at American University.
- Student must have an active Federal Work Study (FWS) Award.
- Excellent customer service and communication skills.
- Ability to interact in a courteous, professional, and diplomatic manner with a diverse student clientele, parents, and prospective students, faculty, and staff.
- Excellent organizational and multi-tasking skills.
- Comfortable with technology.
- Willing and able to quickly learn new software or database systems.
- Able to work independently and as part of a team, working closely with other front office staff.
- Confidentiality and reliability are essential.
Nice To Haves
- Shared calendar schedule experience.
- Experience with MS Excel and Outlook.
Responsibilities
- Greeting visitors.
- Scheduling student appointments on an online calendar.
- Answering the phone and directing calls.
- Responding to inquiries regarding ASAC services.
- Scanning documents.
- Data entry.
- General office support for the administrative, program, and ASAC staff.
- Backing up the Operations Coordinator.
- Other duties assigned.
Benefits
- Build Experience
- Grow Skills
- Contribute to Your University Community
Stand Out From the Crowd
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
