Front Desk Receptionist - Dental
Community Health Connections•Gardner, MA
•Onsite
About The Position
Under the general supervision of the Dental Office Supervisor, the Front Desk Receptionist manages the arrival and departure of patients seeking services at the Dental Department. The responsibilities of the Front Desk Receptionist include answering the telephones, checking patients in and out of the clinic, registering new patients as well as updating existent patient information in the appropriate practice management software system, printing encounter forms, booking appointments, cash reconciliation, and other duties as assigned.
Requirements
- High School Diploma or GED required
- Computer skills for accurate data entry
- Demonstrated interpersonal relationship skills
- Demonstrated proficiency in reading, writing and speaking in English
- Demonstrated ability to work in a fast paced, high telephone call volume office environment
Nice To Haves
- Associate Degree in secretarial science or equivalent preferred
- Bilingual in Spanish or Portuguese preferred.
- 1 year similar work experience dental or medical office environment preferred
- Knowledge of basic medical terminology preferred
Responsibilities
- Receives and directs incoming patients
- Registers new patients into the system accurately and in a timely fashion
- Reviews and updates existing patient information related to demographics and insurance
- Follows established health center protocol for the check-in, encounter form production, and check-out
- Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms
- Answer multi-line phones, directing calls as appropriate and taking accurate messages, distributing to appropriate provider of staff person.
- Places reminder calls to patients with upcoming appointments
- Follows established health center protocol for daily cash reconciliation
- Schedules walk-in appointments and in collaboration with appropriate clinical staff
- Schedules patient appointments according to established protocol
- Copies dental records as requested by patients, insurance companies, and other outside sources
- Demonstrate understanding and commitment of the health center mission
- Demonstrate understanding and commitment to the established CHC Values and Standards
- Performs other job related duties as required or assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
