Front Desk Receptionist (Bilingual)

North County Lifeline•Vista, CA

2d•$22 - $24•Onsite

About The Position

Lifeline Community Services, founded in 1973, is dedicated to fostering thriving communities by supporting individuals and families. Serving over 25,000 people annually in San Diego County, our work integrates behavioral health and economic empowerment. We offer services in six key areas: Behavioral Health, Family Strengthening, Housing & Stabilization, Youth Development, Anti-Human Trafficking, and Economic Empowerment. The Front Desk Receptionist (Bilingual) is the primary point of contact for clients, visitors, and staff, ensuring a welcoming and efficient front office experience. This role provides crucial administrative and operational support, managing front desk activities, coordinating communications, and assisting with client intake and referrals. The ideal candidate possesses strong customer service skills, cultural competency, and the ability to multitask in a dynamic environment. Work Hours: Monday - Thursday 10AM - 7PM; Friday 8:30AM - 5PM.

Requirements

High school diploma or equivalent required
Minimum of 2 years of administrative or customer service experience (or equivalent)
Bilingual in English and Spanish (Required)
HIPAA training (Preferred)
Strong verbal and written communication skills
Excellent customer service and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Strong organizational skills and attention to detail
Ability to remain calm and professional in high-stress situations
Basic proficiency in Microsoft Office (Word, Excel, Outlook)
Cultural competency and trauma-informed approach to service delivery
Problem-solving and sound decision-making
Adaptability and flexibility in a dynamic work environment
Collaboration and teamwork
Professionalism and ethical conduct

Nice To Haves

HIPAA training

Responsibilities

Greet, assist, and direct clients, visitors, and staff in a professional and culturally responsive manner.
Answer and manage multi-line phone systems; route calls appropriately and take accurate messages.
Provide timely, accurate information and referrals to clients and community members.
Maintain a safe, organized, and welcoming reception and waiting area.
Monitor visitor flow and client conduct in public areas.
Assist with scheduling appointments, conducting reminder calls, and notifying staff of client arrivals.
Support intake processes by maintaining and distributing program materials and forms.
Assess walk-in clients' and non-clients' needs and direct them to appropriate internal programs or external resources.
Provide interpretation and translation support for Spanish-speaking clients (verbal and written).
Maintain confidentiality and ensure compliance with privacy and HIPAA standards.
Open and close the facility in accordance with established procedures.
Manage incoming and outgoing mail, postage, and interoffice distribution.
Operate and troubleshoot office equipment (phones, copiers, fax machines, printers).
Maintain inventory of office and program supplies; order and restock as needed.
Coordinate deliveries, verify packing slips, and resolve discrepancies.
Maintain organized records of supply orders and administrative documentation.
Serve as a point of contact for facilities-related requests and communicate with Facilities staff as needed.
Support building safety protocols, including visitor access and emergency procedures.
Perform responsibilities associated with designated safety roles (e.g., Safety Captain), as assigned.
Act as a central communication hub between clients, staff, and departments.
Coordinate reception coverage and support team operations for planned absences.
Maintain regular communication with internal teams regarding front office operations.
Participate in staff meetings, training sessions, and supervision sessions as needed.
Complete required reports (e.g., postage, copier usage) accurately and on time.
Track and maintain records related to front desk operations and supply usage.
Ensure all public-facing materials (brochures, forms, signage) are current and compliant.
Maintain cleanliness and organization of reception, meeting spaces, and common areas.
Follow all organizational policies and procedures, including crisis intervention protocols.
Demonstrate professionalism, reliability, and strong time management skills.
Perform other duties as assigned.