Front Desk Reception, Hospitality, & Safety Manager (Open to MTW Alumni Only)

More Than Words • Boston, MA

38d • Onsite

About The Position

The MTW Front Desk Reception, Hospitality & Safety Manager serves as the first point of contact for youth, staff, volunteers and visitors coming to the MTW Boston location. This role creates a welcoming, safe, and organized environment while supporting daily operations and maintaining safety protocols at More Than Words. The position plays a critical role in upholding the organization’s mission to provide a secure, supportive, and positive space for youth development and job training, while also being a key role to maintain safety protocols. The manager reports to the Boston Site Director.

Requirements

• High school diploma or equivalent (required)
• 21 years of age
• MTW Alumni having completed 2 years of MTW graduate career services
• Experience in reception, hospitality, customer service, or youth-serving environments preferred
• Basic computer skills (email, data entry, scheduling systems)

Nice To Haves

• Warm, approachable, and culturally responsive demeanor
• Strong attention to detail and situational awareness
• Ability to set boundaries and enforce policies respectfully
• Reliability, punctuality, and professionalism
• Experience working with youth, volunteers, or community organizations a plus

Responsibilities

• Greet and welcome youth, staff, volunteers and visitors in a friendly, professional manner
• Answer phones, respond to inquiries, and direct guests appropriately
• Manage sign-in/sign-out procedures for youth, volunteers, and visitors
• Create name tags for all youth, volunteers and visitors
• Maintain accurate attendance and visitor logs
• Create a warm, inclusive, and respectful environment for all participants and guests
• Assist volunteers and guests with general information about programs and services
• Support events, meetings, and daily activities as needed
• Maintain a clean, organized, and welcoming front desk and common areas
• Monitor facility entrances and ensure adherence to safety and access protocols
• Verify identification and authorization for youth, volunteers and visitors
• Enforce organizational safety policies and emergency procedures
• Respond calmly to safety concerns or incidents
• Communicate concerns promptly to supervisor or program leadership
• Respond to customer service emails in a timely and professional manner
• Coordinate donation logistics, including dispatch, scheduling, and calendar management
• Assist with basic marketing and social media tasks, including posting updates and sharing program information
• Perform basic administrative tasks such as supply ordering, data entry, and scheduling support
• Distribute mail, supplies, and messages to staff and program areas

Benefits

• Medical and Dental Insurance
• 401K with up to 3.5% Employer Match
• Optional tax saving Flexible Spending Accounts (FSA) for health, dental, dependent care, transportation and parking
• Generous paid vacation and sick time
• Significant growth opportunities and professional development
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED