Front Desk Reception Agent

AccorHotel • Austin, TX

5d • Onsite

About The Position

Fairmont Austin, the city's largest luxury property with 1,048 guestrooms and suites and over 140,000 square feet of meeting and event space, is seeking a Front Desk Reception Agent. This role offers an opportunity to join an innovative and passionate hotel team in a rapidly growing market. As part of the Fairmont Hotels & Resorts network of 90 properties in 30 countries, this position allows for global career development. The Front Desk Reception Agent will report to the Front Office Manager and is responsible for providing professional, friendly, and engaging service to guests, including greeting, checking in, settling accounts, and assisting with hotel facilities. The role also involves driving revenue through up-selling room brands and adhering to all department policies, safety standards, and other assigned duties.

Requirements

• Proficiency in English (verbal and written)
• Must be able to type 25 words per minute
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Nice To Haves

• Second language
• Computer literate in Microsoft Window applications
• Previous customer related experience
• Previous PMS experience

Responsibilities

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed