2026/2027 Front Desk Phone Operator

Jiminy Peak Mountain Resort • Hancock, MA

10d • Onsite

About The Position

The Front Office at Jiminy Peak, located in the Country Inn, serves as “Customer Service Central” for the entire resort. As a Front Office Operator, you’ll play a key role in delivering exceptional service to every guest. This position requires a friendly, professional demeanor and a strong understanding of Jiminy Peak’s amenities, services, and activities. You’ll be the first point of contact for many guests—whether by phone or in person—ensuring every interaction reflects the warm and welcoming spirit of the resort.

Requirements

• Must be 18 years of age or older.
• Must be available to work weekends and holidays.
• Strong computer and typing skills required.
• Must be customer service oriented with a clear, friendly, and professional phone presence.

Nice To Haves

• Experience with multi-line phone systems preferred but not required.

Responsibilities

• Answer all incoming calls promptly and professionally, using proper greetings and phone etiquette.
• Route incoming calls to the appropriate departments using the Mitel Contact Client system.
• Coordinate and dispatch bell staff, housekeeping, shuttle, and maintenance teams in response to guest requests, ensuring timely follow-up.
• Log and track maintenance requests using the SMS HOST Work Order system.
• Provide accurate information about the resort, mountain services, and local area using internal resources such as the dispatch report, brochures, website, and ski report.
• Offer guests driving directions, resort details, and assistance with special requests.
• Stay informed about on-site events and group activities by reviewing the function book and Banquet Event Orders (BEOs).
• Respond to online guest inquiries through the customer engagement messaging platform, following up to ensure satisfaction.
• Perform other tasks and provide assistance as directed by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed