Front Desk & PBX Clerk

Boyd Gaming•Saint Charles, MO

100d•Onsite

About The Position

This role involves providing AAA Four Diamond guest service, working closely with various departments like Housekeeping, Facilities, and Player Development, and ensuring the safe use of computer equipment. The position requires conducting and participating in departmental training, adhering to company policies and procedures, and maintaining confidentiality of proprietary information and guest details. A high level of professional appearance, demeanor, and integrity is expected.

Requirements

Must have excellent interpersonal skills
Must have excellent organizational skills
Strong guest service skills

Nice To Haves

Preferable one (1) to three (3) years experience in a guest service based environment (years of experience vary by position).

Responsibilities

Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations
AAA Four Diamond guest service requirements and standards.
Work closely with Housekeeping, Facilities and Player Development on a daily basis.
Ensure safe and proper use of all computer equipment.
Conduct and participate in approved and required departmental training; this includes assisting with communication related to training for all hotel team members.
Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by an Ameristar Casino Resort Spa St. Charles entity or by a guest of Ameristar Casino Resort Spa St. Charles.
Maintain a high level of professional appearance, demeanor, and integrity.
Must be able to work flexible hours including evenings, weekends, and holidays.
Uses time efficiently and effectively to manage priorities.