Front Desk/Patient Care Coordinator (Physical Therapy Office)

iMotion Physical Therapy•Los Gatos, CA

3h•Onsite

About The Position

iMotion Physical Therapy is dedicated to providing exceptional physical therapy and rehabilitation services to the East Bay and South Bay communities. Our team is committed to delivering high-quality, patient-centered care in a professional, compassionate, and supportive environment. We believe that great outcomes come from combining clinical excellence with genuine care for every patient. At iMotion Physical Therapy, our team shares a commitment to helping patients improve their mobility, restore function, achieve their goals, and live healthier, more active lives. We strive to create an environment where every team member feels valued and knows that their work makes a meaningful difference in the lives of our patients and the communities we serve. This is a great experience for someone who has administrative skills, enjoys helping people, and is looking to grow professionally. Administrative duties will include providing the highest level of customer service, greeting and scheduling patients, answering phone calls, as well as handling various other administrative tasks. Our company is rapidly expanding and there are many opportunities for advancement.

Requirements

Must be comfortable handling upset or frustrated patients.
Must enjoy sales or feel comfortable asking for payment.
Must genuinely enjoy helping others.
Must be comfortable talking on the phone or communicating with people throughout the day.
Must not prefer a slow-paced and quiet work environment.
Must not prefer working in a cubicle with minimal human interaction.
Must not be bothered by loud noises or a busy, active environment.
Must not frequently feel that life or work is unfair and struggle to maintain a positive, solution-focused attitude.
Must be committed to staying in the position for at least two years.
Must enjoy taking initiative or leading when needed.
Must not find data entry and administrative tasks boring or repetitive.
Must be comfortable using computers and learning new technology.
Must have the ability to type efficiently and accurately.
Must have read the job posting completely and be willing to complete all application steps.
Must have strong phone skills and can answer at least 80% of incoming calls while returning voicemail messages within two hours or less.
Must be comfortable entering numbers into spreadsheets and analyzing graphs and data.
Must be able to use data to identify problems, develop strategies, and improve departmental performance.
Must be able to remain calm and productive in a fast-paced, sometimes stressful environment.
Must align with the company's vision and BHAG (Big Hairy Audacious Goal).
Must have a clear idea of where you want your career to be in the next three years.
Must be willing to go the extra mile and take initiative during the application process.
Must be willing to complete all required application steps and follow instructions carefully.

Responsibilities

Check in and Check out patients.
Collect money for patient responsibility portion.
Coordinate with providers.
Communication with billing and Authorization department to understand patient's responsibility.
Answer and handle phone calls.
Return voicemails.
Enter data in spreadsheet for KPIs.
Keeping front desk organized and clean.
Scan documents.
Applying payments.
Prepare for next day.
Checking faxes and responding them accordingly.
Scheduling patients for future visits.
Attend team meetings.
Active in problem-solving for the department.
Reconciling data on daily bases.