Front Desk Receptionist

Body Motion Physical Therapy•Edmonds, WA

5d•Onsite

About The Position

Help Women Get the Care They've Been Looking For At Body Motion Physical Therapy, we believe every woman deserves to feel heard, supported, and confident in her body. As our Front Desk & Operations Support Lead, you'll be the first person many women connect with as they begin their journey with us. Whether they're pregnant, recovering postpartum, navigating menopause, dealing with pelvic pain, or simply looking for answers, your ability to create an exceptional first impression can change the trajectory of their care. This role is much more than answering phones. You'll help keep our clinic running smoothly, support our providers, create outstanding client experiences, and help ensure every woman feels cared for from her very first interaction. If you love organization, solving problems, connecting with people, and making a meaningful impact every day, we'd love to meet you.

Requirements

Warm, personable, and confident communicating with people from all walks of life.
Highly organized with exceptional attention to detail.
Comfortable juggling multiple priorities without losing track of the small details.
A proactive problem solver who enjoys improving systems and processes.
Able to work independently while collaborating with a close-knit team.
Comfortable learning and navigating technology including Google Workspace, CRM software, scheduling systems, and electronic medical records.
Professional, dependable, and committed to providing exceptional customer service.
Previous experience in healthcare, customer service, administrative support, operations, hospitality, or front desk leadership is highly valued.

Responsibilities

Welcoming clients and creating an outstanding first impression in person, by phone, text, and email.
Helping prospective clients understand our services and scheduling complimentary consultations with our pelvic health experts.
Managing provider schedules and maximizing appointment availability.
Following up with prospective and existing clients to ensure they feel supported throughout their care journey.
Maintaining accurate client records within our electronic medical record and CRM systems.
Supporting daily front desk operations, administrative tasks, and clinic organization.
Helping improve office systems and workflows as our clinic continues to grow.
Coordinating communication between providers, leadership, and clients.
Assisting with projects that support clinic operations, marketing initiatives, and client experience.