GVH Rehab Front Desk Operations Supervisor

Gunnison Valley Health

10h•Onsite

About The Position

Share your talents in planning, supervising and growing a solid team in a specialty clinic setting, ensuring the well-being and comfort of patients while supporting the clinic's mission and goals. We need your expertise to keep our community healthy and thriving! Some define happiness by their job title and salary, while others pursue quality of life. Our community combines the best of both worlds by fostering a growing outdoor industry business hub in the heart of Colorado’s Rocky Mountains. The Gunnison Valley, which includes the towns of Gunnison and Crested Butte, is a vibrant community of entrepreneurs and adventurers. We are deeply connected with our surrounding environment, neighbors and growing community. This is the kind of place where hard work is rewarded, whether that means a day on the mountain or at the office.

Requirements

High School Diploma required.
Bachelor's Degree in Business Administration preferred.
3-5 years of experience in a medical office setting and at least 1 year of practice supervision and personnel management in a similar medical clinic environment.
Proficiency in electronic health record management systems.
Experience in medical billing, benefit verification, and authorization.
Exceptional organizational and time management skills.
In-depth knowledge of applicable healthcare regulations.
Excellent leadership, interpersonal, and communication skills.
Clerical skills of typing, filing, phone reception, and scheduling.
Management skills of organization, interpersonal communication skills, mediation and negotiation, and independent decision-making.
Active knowledge of and participation in community.

Responsibilities

Develops and implements front office team goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization
Directs and evaluates front desk team operations, including information technologies, complaint management, and answering billing questions, to achieve performance and quality control objectives
Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, and team professional growth and development initiatives
Coordinates and directs internal/external audits
Lead and manager the activities of the front desk operations at GVH to include planning, supervising, organizing, controlling and evaluating front office staff
Will be responsible to recruit, hire and train new staff
Will evaluate and optimize staff performance, one-on-one's, and support day to day operations
Schedules and oversees front office staff
Update office procedures: keep office procedures fresh and efficient, seek staff input regarding decisions that impact their work, work with rehab director to implement improvements as necessary.
Take accountability for internal and external customer service and service excellence, including troubleshooting when there is a complaint and proactively seeking process improvement.

Benefits

Competitive salary
Generous and affordable medical/dental/vision plan
Dollar for dollar 401(a) match, up to 3%
Up to $250 in your first year toward your unique Lifestyle Spending Account
Matched retirement starting on day 1
Dependent care matching plan
Culture that values continuing education
Robust tuition reimbursement plan
Paid time off benefits with an accrual rate of 10.77% in your first year of employment
Access to mental health, financial health and wellness as well as life coaching with our Employee Assistance Program
Free nutrition consultations
Discounted fitness membership at Western Colorado University Fieldhouse
No traffic, and a scenic commute to the office