Front Desk - Opener

Chiefs Fit•Overland Park, KS

6d•Onsite

About The Position

Our Member Services Team provides the first impression of Chiefs Fit to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

Requirements

Providing the first impression of Chiefs Fit
Greeting, acknowledging, and assisting all members and guests
Ensuring all members and guests check in and have active memberships
Overseeing guest and member traffic flow
Collecting dues and updating billing
Monitoring and addressing membership alerts
Assisting members and guests with inquiries and concerns
Reporting issues in a timely manner
Maintaining club-wide standards of cleanliness
Answering phone calls and directing them appropriately
Integrating members into the club (completing profile, taking photos, distributing barcodes)
Assisting other departments when necessary
Attending all required meetings
Maintaining knowledge of Chiefs Fit company, services, and promotions
Proficiency in policies and directives from the Member Services Playbook

Responsibilities

Ensuring that all members and guests check in and have active memberships
Overseeing guest and member traffic flow
Collecting dues and updating billing when appropriate
Monitoring and addressing membership alerts
Assisting members and guests with all inquiries and concerns
Reporting all issues in a timely manner
Contributing to maintaining the club-wide standards of cleanliness
Answering phone calls and directing them appropriately
Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
Assisting other departments when necessary
Attending all required meetings
Maintaining an active and working knowledge of Chiefs Fit as a company, as well as all services and promotions
Being proficient in policies and directives as outlined in the Member Services Playbook
Perform other duties as assigned