Front Desk - Opener

Chiefs FitOverland Park, KS
Onsite

About The Position

Our Member Services Team provides the first impression of Chiefs Fit to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

Requirements

  • Providing the first impression of Chiefs Fit
  • Greeting, acknowledging, and assisting all members and guests
  • Ensuring all members and guests check in and have active memberships
  • Overseeing guest and member traffic flow
  • Collecting dues and updating billing
  • Monitoring and addressing membership alerts
  • Assisting members and guests with inquiries and concerns
  • Reporting issues in a timely manner
  • Maintaining club-wide standards of cleanliness
  • Answering phone calls and directing them appropriately
  • Integrating members into the club (completing profile, taking photos, distributing barcodes)
  • Assisting other departments when necessary
  • Attending all required meetings
  • Maintaining knowledge of Chiefs Fit company, services, and promotions
  • Proficiency in policies and directives from the Member Services Playbook

Responsibilities

  • Ensuring that all members and guests check in and have active memberships
  • Overseeing guest and member traffic flow
  • Collecting dues and updating billing when appropriate
  • Monitoring and addressing membership alerts
  • Assisting members and guests with all inquiries and concerns
  • Reporting all issues in a timely manner
  • Contributing to maintaining the club-wide standards of cleanliness
  • Answering phone calls and directing them appropriately
  • Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
  • Assisting other departments when necessary
  • Attending all required meetings
  • Maintaining an active and working knowledge of Chiefs Fit as a company, as well as all services and promotions
  • Being proficient in policies and directives as outlined in the Member Services Playbook
  • Perform other duties as assigned

Benefits

  • Employee discounts
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