Front Desk Office Attendant I - Activity Center

City of Des Moines Washington•Des Moines, WA

17d•Onsite

About The Position

The City of Des Moines Activity Center provides programs that support active aging, covering everything from daily meals and fitness classes to social outings and caregiver resources. This part-time, hourly Office Attendant would be front and center to welcome and provide customer service to our activity center participants who may need additional support, time and just some inviting conversation.

Requirements

High school graduate or GED and one year of experience as a customer service representative, office assistant, secretary or related position required.
Demonstrated proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
Must obtain First Aid/CPR Card prior to employment.
Successful completion of a pre-employment background and criminal history check.
Knowledge of English usage, spelling, grammar, and punctuation.
Knowledge of cash handling and cashiering.
Ability to handle multiple tasks in a busy office environment.
Working knowledge of Microsoft Word for Windows, Excel, Recreation "Class" Registration software.
Ability to deal with the public with poise and tact in sometimes stressful situations.
Ability to be flexible and self-starting in work assigned.
Ability to follow directions and work with other employees.
Ability to read, interpret, direct, and follow rules, regulations, policies and procedures.
Ability to recognize safety hazards.
Ability to establish and maintain effective working relationships with other employees and the general public.
Ability to communicate effectively verbally and in writing in a professional manner using tact, discretion and courtesy.
Ability to follow written and/or verbal instructions.
Ability to perform basic math calculations.
Ability to accurately type a minimum of 35 words per minute for higher level classifications

Nice To Haves

Recreation work experience preferred.

Responsibilities

Greets customers, answers telephone, assists customers with requests, directs calls to appropriate personnel, and resolves grievances and complaints when needed.
Provides information on department and program policies and procedures; refers inquiries as appropriate.
Accepts and processes program participant registrations and collects fees.
Processes bank deposits and prepares Revenue Transmittal Report as needed.
Performs general clerical duties related to assigned functional area and facility.
Types, proofreads, and processes a variety of documents including general correspondence, customer-related correspondence, and memos, from rough draft or verbal instruction.
Assists with collections of past due accounts as needed.
Provides support for Department programs, meetings and special events as needed.
Operates standard office equipment including but not limited to computer and copy machine.
Assists with office machine maintenance.
Establishes and maintains cooperative, effective working relationships with co-workers, other City employees, and the general public using principles of good customer service.
Reports for scheduled work with regular, reliable and punctual attendance.
Performs other duties as assigned, including but not limited to being assigned to work in other functional areas to cover absences or relief, equalize peak work periods, or balance the workload.