Front Desk Office Assistant

Pinnacle Clinical Research•Dallas, TX

2d•Onsite

About The Position

Responsible for completing a wide range of administrative and office support activities for the department and the directors to facilitate the efficient operation of the organization.

Requirements

High school diploma or general education degree (GED)
One to two years related experience and/or training
Valid driver's license and personal auto insurance
Excellent written and oral communication skills
Organizational skills
Ability to show initiative
Knowledge of Microsoft Office Suite including Microsoft Outlook
Ability to pay attention to details
Ability to multi-task
Ability to prioritize work
Ability to maintain confidentiality
Ability to be a team player
Problem solving skills
People skills including possessing a positive, friendly, and professional demeanor
Ability to be flexible with changing priorities
Ability to communicate in a diplomatic and professional manner
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to draft routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Nice To Haves

Medical office administration experience
Clinical research experience
Fluency in Spanish
Project management skills
Ability to maintain a cheerful outlook
Ability to travel between clinic locations as needed for training and coverage

Responsibilities

Answers, screens, and transfers inbound phone calls
Receives and directs visitors and clients
Responsible for general clerical duties which includes photocopying, faxing, uploading, and mailing
Maintains the electronic and hard copy filing system
Retrieves documents from filing system
Oversees requests for information and data
Resolves administrative problems and inquiries
Prepares work/school excuse documents
Prepares and modifies documents which include correspondence, reports, drafts, memos, and emails/Team’s messages
Schedules and coordinates appointments
Calls patients to confirm the next day’s appointments or procedures as needed
Schedules procedure visits and free fibroscan screens
Utilizes CTMS for scheduling visits and texting patients
Reviews visit schedules to ensure room and resource availability
Follows HIPAA guidelines as outlined by company policies and government agencies
Assists the clinical staff with administrative tasks
Intake of referrals and communicating with physician offices
Ensures lobby is organized
Flexibility to cross-train and learn new skills as appropriate
Additional duties as assigned
Create and maintain reports and/or spreadsheets as requested
Ensure that all patient data is entered into the clinical trial management system in a timely manner