Front Desk Office Administrator

Tamarack Resort•Donnelly, ID

About The Position

Front Desk Office Administrator will greet and engage all walk-ins, answer questions about Tamarack Resort and provide a general overview of Tamarack Resort’s operations and real estate offerings. Inquiries about real estate will be handed off to Tamarack’s real estate team. EMPLOYEE EXPERIENCE Working at Tamarack is an incredibly rewarding and magical experience. Not only will you be working in a beautiful mountain environment, but you will also receive amazing employee perks like a season pass for you and your family, resort discounts, free childcare and more! Tamarack Resort offers a comprehensive benefits package including free childcare, season passes, employee housing in our brand-new housing units, resort discounts, 401k, health, dental, vision, life insurance, and more! We are passionate about guest service and delivering memorable experiences to all who enjoy Tamarack. Mountains, meadows and lakes are for everyone, and our resort community is no different. We are committed to promoting equality, diversity and inclusion in hiring, training, and career advancement. We celebrate and respect our diverse team members and guests.

Requirements

High aptitude for Customer Service
Proven problem-solving skills
Ability to multitask
High School Diploma
Microsoft Office Skills
Computer and Technology Skills
Attention to detail
Ability to work both independently and as part of a team
Good communication skills, both verbal and written
Strong organizational skills
Critical thinking and problem solving

Nice To Haves

Previous experience working in a professional office environment
Idaho RE License Preferred but not required (this is not a real estate sales position)
Knowledge in a Point-of-Sale system
Prior work experience with a ski resort, seasonal business and/or the hospitality industry is highly preferred.

Responsibilities

Operate as a sales representative, matching guests’ needs to the correct product including season passes, and up sale resort recreational offerings.
Ensure Tamarack Resort standards of service are always delivered.
Provide professional, friendly, and engaging service to walk ins and office guests.
Keep office front neat and orderly, restock sales materials and office supplies, and inform manager when items need to be ordered.
Answer phones, transfer calls, check messages and manage emails.
Enter guest registrations in CRM (A-360/Lasso).
Schedule tours.
Scrub leads in CRM.
Fully understand and be able to properly utilize all sales functions on the Tamarack Resort ticketing system.
Perform other duties and responsibilities as assigned.