Front Desk / Night Auditor | Marcus Whitman Hotel
About The Position
This role is responsible for the day-to-day night operations of the property, including front desk operations, and financial reconciliation and reporting. The Front Desk / Night Auditor ensures that all front office activities and services meet or exceed established standards and goals, while maintaining the confidentiality of guest information and hotel data. This position also involves assisting guests, team members, and vendors, maintaining a safe and secure environment, and resolving guest issues. The role requires regular communication with all departments to keep staff informed of updates and changes, and ensuring that front office, reception, lobby, and storage areas are clean and organized. Additionally, the Front Desk / Night Auditor is responsible for ensuring all equipment is properly maintained and functioning, and completing property walks to monitor guest safety and security.
Requirements
- Minimum 1 year hospitality experience required
- Strong written and verbal communication skills required
- Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.
Nice To Haves
- 2 year hotel/clerk experience strongly preferred
- Previous experience in cash handling and computerized Point of Sale system strongly preferred
- bi-lingual skills preferred (English/Spanish)
- Strong problem solving and conflict resolution skills
- Ability to understand and apply labor and industry-specific laws and regulations
- Ability to park and retrieve guest vehicles
- Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked
- Must possess basic negotiation skills and strong customer relations skills
Responsibilities
- Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
- Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
- Ensures confidentiality of all guest information and pertinent hotel data.
- Assists guests, team members, and vendors during their shift.
- Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
- Responds and works to resolve guest issues and concerns as necessary.
- Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
- Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
- Ensures front office, reception area, lobby and storage areas are clean and organized.
- Ensures all equipment is properly maintained and functioning.
- Ensures all equipment is used only as intended.
- Completes property walks routinely to monitor guest safety and security.
Benefits
- Hourly Pay Range: $17.13 to $20.00 DOE
- Get Paid Daily
- Paid Time off & Holiday Pay
- Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Referral Bonus
- Discounted Lodging, Dining, Spa, Golf, and Retail
- Employee Assistance Program
- “Columbia Cares” Volunteer Opportunities
- Committee Participation Opportunities
- Task Force Work Opportunities
- Online Learning Platform to Help You Grow!
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
