Front Desk Night Audit, Overnight Shift
About The Position
The Renaissance Columbus Downtown is looking for a Front Desk Agent to join their Front Office team. This role is responsible for greeting and registering guests and checking them out of the hotel, contributing to outstanding guest service and financial profitability. The position involves preparing daily reports by auditing Point of Service tapes/journals, running audit reports, making corrections, inputting revenue/expenses/allowances into the front office system, balancing revenue and settlement accounts nightly, maintaining files, and resetting the system for the next day's operations. The ideal candidate will handle computer problems that may occur during the shift.
Requirements
- Prior experience as a Night Audit Agent in a hotel or in a high volume industry dealing with customers.
- Passion for providing guests with excellent customer service.
- Thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one.
- Looking for early evenings and weekends work.
- Excellent computer skills.
- Team spirit.
Nice To Haves
- Marriott brand experience
Responsibilities
- Greeting and registering guests and checking guests out of the hotel.
- Preparing daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
- Running audit reports/journals from the front office system, Point of Service and the computer.
- Making corrections and adjustments and handling all computer problems that might occur throughout the shift.
- Inputting into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
- Balancing all revenue and settlement accounts nightly.
- Maintaining files and resetting the system for next day operations.
Benefits
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Free Associate Meals
- Free Associate Parking
- Free Associate Bus Pass
- Discounts with our Crescent managed properties in North America for you & your family members.
- Discounts at Marriott brand properties worldwide
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
