Front Desk Night Audit, Overnight Shift
About The Position
The Renaissance Columbus Downtown is looking for its next great team member to join us on our Front Office team. As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. Run audit reports/journals from the front office system, Point of Service and the computer. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
Requirements
- Prior experience as a Night Audit Agent in a hotel or in a high volume industry dealing with customers
- Passionate about providing our guests with excellent customer service
- Thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one
- Looking for early evenings and weekends works for your personal life
- Excellent computer skills
- Team spirit
Nice To Haves
- Marriott brand experience
Responsibilities
- Greeting and registering guests
- Checking guests out of the hotel
- Preparing daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier
- Running audit reports/journals from the front office system, Point of Service and the computer
- Making corrections and adjustments
- Handling all computer problems that might occur throughout the shift
- Inputting revenue/expenses/allowances into the front office system to generate daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary
- Balancing all revenue and settlement accounts nightly
- Maintaining files
- Resetting the system for next day operations
Benefits
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Free Associate Meals
- Free Associate Parking
- Free Associate Bus Pass
- Discounts with our Crescent managed properties in North America for you & your family members
- Discounts at Marriott brand properties worldwide
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
