Front Desk / Night Audit Agent Hampton Inn
Greer Companies•Lexington, KY
•$14 - $15•Onsite
About The Position
NorthStar Hospitality is looking for a Front Desk Associate / Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation for our multi award winning Hampton Inn Lexington Medical Center location.
Requirements
- Serving as the guests' first point of contact
- Managing all aspects of guest accommodation
- Handling front desk activity
- Managing guest check-ins and check-outs
- Scheduling wake-up calls
- Handling concierge activities according to guest preference
- Handling customer requests and complaints
- Directing other employees or departments accordingly
- Managing and updating all official documentation pertaining to the role
- Answering calls and queries related to potential booking
Responsibilities
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Managing and updating all official documentation pertaining to the role
- Answering calls and queries related to potential booking
- Any other tasks assigned
Benefits
- Employee Discounts
- Medical, Dental, Vision, and Life benefits
- Paid Time Off
- 401k + Employer match
- Opportunity for Career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
