Front Desk Monitor, Independence House (FT)

Acmh•New York, NY

1d•Onsite

About The Position

The Front Desk Monitor at Independence House is a full-time position responsible for overseeing the building's entry and exit points, managing communications, and ensuring resident safety. This role involves direct interaction with residents, staff, and visitors, requiring a calm and professional demeanor. The position also includes responsibilities related to resident well-being, such as monitoring medication self-administration and reporting incidents. The role may require coverage at other ACMH residential locations as needed.

Requirements

High school diploma
Ability to work with people
Ability to take responsibility to carry out the duties of the position
Willingness to cover front desk shifts at multiple ACMH residential locations as needed

Responsibilities

Monitors the entry and egress of building residents and guests.
Takes telephone messages for residents and staff.
Distributes resident mail.
Acts as the first line of defense in emergencies, including contacting management and emergency services.
Assists with crisis intervention and building evacuation.
Conducts building rounds throughout the shift.
Records resident events, incidents, and observations in the Front Desk Logbook.
Monitors and documents client self-administration of medication.
Reports incidents or behavioral changes in residents to on-call staff.
Assists with the client cooperative meal plan.
Attends training as requested by supervisory staff.
Provides front desk coverage at other ACMH residential locations as assigned.
Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
Performs duties as assigned by supervisor.