Front Desk Monitor, Independence House

Acmh•New York, NY

5h•Onsite

About The Position

The Front Desk Monitor at Independence House is responsible for overseeing the entry and exit of residents and guests, managing telephone messages, and distributing resident mail. This role is crucial for maintaining building security and providing initial support during emergencies, including crisis intervention and evacuation procedures. The position also involves conducting building rounds, documenting activities in a logbook, monitoring medication self-administration, reporting resident incidents, and assisting with the client cooperative meal plan. The Front Desk Monitor is expected to attend training, provide coverage at other ACMH residential locations as needed, and maintain a professional demeanor at all times. This role is part of ACMH's commitment to supporting vulnerable New Yorkers through various services.

Requirements

High school diploma
Ability to work with people
Ability to take responsibility to carry out the duties of the position.
Willingness to cover front desk shifts at multiple ACMH residential locations as needed.

Responsibilities

Monitors the entry and egress of building residents and guests.
Responsible for taking telephone messages for the residents and staff of the building.
Responsible for the distribution of resident mail.
Provides the first line of defense in case of emergencies; (i.e. calling management, the fire department in case of a fire, etc.), assists with crisis intervention and building evacuation.
Conducts building rounds throughout shift.
Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
Monitors and documents client self-administration of medication, according to program policy and procedures.
Report incidents or behavioral changes in residents to on-call staff.
Assists with client cooperative meal plan as applicable.
Attends training as requested by supervisory staff.
Provides front desk coverage at other ACMH residential locations as assigned, based on program needs.
Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
Duties as assigned by supervisor.