Front Desk Medical Receptionist

Northern Children Services•Philadelphia, PA

4d•Onsite

About The Position

Northern Children's Services (Northern) is seeking a passionate Front Desk Medical Receptionist to join their team. This role is crucial in supporting the healthy development of children, youth, and families, contributing to the organization's mission and vision. Northern emphasizes values such as Excellence, Respect, Resilience, Cultural Humility & Justice, Healing, and Wellness. The Front Desk Medical Receptionist will handle all agency incoming calls, interface with the general community, initiate referrals, create client profiles in the EHR system, and maintain the appointment schedule for agency physicians and clinical staff, particularly for initial and follow-up appointments. The organization is committed to fostering a therapeutic environment rooted in safety, nonviolence, and resilience, guided by trauma-informed principles.

Requirements

Expertise
Physical Capabilities
Trauma-Informed Approach
Strong verbal and written communication skills
Medical Experience a must
Interpersonal skills to create a pleasant experience by being personable and attentive
Familiarity with medical terminology and procedures is a plus
Organization skills to keep accurate records and find important information quickly
Time management skills to prioritize and complete a wide variety of tasks
The ability to develop a clinical knowledge base and learn core solutions
Patience and listening skills to respond appropriately and interact positively with consumers
Knowledge of electronic health records and scheduling software is a must.
Proficient with Microsoft Word, Excel and Outlook.
Excellent organizational, problem-solving, and interpersonal skills.
Ability to prioritize and meet multiple deadlines.
Minimum requirement is a high school diploma, an Associate degree preferred.
Ability to walk up and down stairs.
Ability to operate a calculator and computer.
Current valid driver’s license.

Nice To Haves

Bilingual a plus (Spanish)

Responsibilities

Greet clients, visitors, and vendors, and provide direction in a friendly and professional manner.
Collect and update patient information, as needed, including medical history and insurance.
Answer phones, screen, and route all incoming calls as appropriate.
Scan incoming documents into EHR system and route to the proper person.
Retrieve incoming faxes and distribute to the designated person.
Collect all incoming mail for distribution.
Stamp all outgoing mail.
Fax and upload documents within our EHR software.
Schedule initial and follow-up appointments with prospective consumers.
Contact consumers to ensure they attend scheduled appointments.
Clearly and effectively communicate pertinent consumer information to responsible parties.
Contact pharmacies as needed.
Contact hospitals and request consumer medical information as needed.
Inform the clinician/assessor at once of any crisis situations.
Establish an initial chart/profile re: program enrollment, authorization, and consent.
Upload consumer medical information; blood work, prior authorization, medication consents, etc.
Input appropriate intake data into the EHR System.
Medical Records retrieval and submission to requestor.

Benefits

Comprehensive health, dental, and vision insurance for full-time employees.
$20,000 life insurance policy through Mutual of Omaha Company at no cost for full-time employees.
Mutual of Omaha LTD coverage and AD&D insurance.
Range of self-funded insurance plans, including accident insurance, cancer insurance, life insurance, critical illness coverage, and short-term disability insurance.
401(k)-savings plan with a generous matching contribution after one year of employment.
Generous paid time off or sick leave.
Employee Assistance Program (EAP) offering confidential referral and counseling services.
Self-funded legal services.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume