Front Desk Medical Receptionist

Northern Children's Services • Philadelphia, PA

1d • Onsite

About The Position

Join Our Team as Front Desk Medical Receptionist and help make a difference in the lives of children, youth, and families! Are you passionate about supporting the healthy development of children, youth, and families for a brighter future? Look no further! At Northern Children’s Services (Northern), every role in the organization contributes to helping us achieve our mission and vision. We believe that every child and youth has the potential to transform themselves – no matter their background or life situation. We work to “walk the talk” when it comes to our organizational values: Excellence, Respect, Resilience, Cultural Humility & Justice, Healing, and Wellness. As Front Desk Medical Receptionist, you’ll embark on a fulfilling journey.

Requirements

• Medical Experience a must
• Knowledge of electronic health records and scheduling software is a must.
• Proficient with Microsoft Word, Excel and Outlook.
• Ability to prioritize and meet multiple deadlines.
• Current valid driver’s license.

Nice To Haves

• Familiarity with medical terminology and procedures is a plus
• Bilingual a plus (Spanish)

Responsibilities

• Handles all agency incoming calls and interfaces with the general community.
• Initiates referrals, creates client profiles in the EHR system, and maintains the appointment schedule of agency physicians and clinical staff; particularly regarding initial and follow-up appointments.
• Greets clients, visitors, and vendors, and provides direction in a friendly and professional manner.
• Collects and updates patient information, as needed including medical history and insurance.
• Answers phones, screens, and routes all incoming calls as appropriate.
• Scans incoming documents into EHR system and routes to the proper person.
• Retrieves incoming faxes and distributes to the designated person.
• Collects all incoming mail for distribution.
• Stamps all outgoing mail.
• Faxes and uploads documents within our EHR software.
• Manages a variety of tasks effectively through organization and time management.
• Schedules patients correctly and communicates scheduling with attention to detail.
• Facilitates internal referrals and verifies insurance.
• Updates Excel spreadsheets to track data and performs additional tasks in Word.
• Interacts positively with patients who may be upset or stressed.
• Schedules initial and follow-up appointments with prospective consumers.
• Contacts consumers to ensure they attend scheduled appointments.
• Clearly and effectively communicates pertinent consumer information to responsible parties.
• Contacts pharmacies as needed.
• Contacts hospitals and requests consumer medical information as needed.
• Informs the clinician/assessor at once of any crisis situations.
• Establishes an initial chart/profile re: program enrollment, authorization, and consent.
• Uploads consumer medical information; blood work, prior authorization, medication consents, etc.
• Inputs appropriate intake data into the EHR System.
• Handles Medical Records retrieval and submission to requestor.

Benefits

• Comprehensive health, dental, and vision insurance for full-time employees.
• $20,000 life insurance policy through Mutual of Omaha Company at no cost for full-time employees.
• Mutual of Omaha LTD coverage and AD&D insurance offer financial security.
• Range of self-funded insurance plans, including accident insurance, cancer insurance, life insurance, critical illness coverage, and short-term disability insurance.
• 401(k)-savings plan with a generous matching contribution after one year of employment.
• Generous paid time off or sick leave.
• Employee Assistance Program (EAP) offers confidential referral and counseling services.
• Self-funded legal services provide valuable support and resources for various legal matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree