Front Desk Manager
Hospitality Staffing Solutions•Bandon, OR
•Onsite
About The Position
Hospitality Staffing Solutions (HSS) is seeking a Front Desk Manager for their client located in the Bandon, OR area. This role is responsible for overseeing all front office operations for a hotel property, ensuring exceptional guest service, leading front desk staff, maintaining operational efficiency, and supporting overall hotel performance. The ideal candidate will be highly organized, guest-focused, and experienced in leading front office operations in a fast-paced hospitality environment.
Requirements
- Minimum 3–5 years of hotel front office or hospitality management experience
- Previous supervisory or management experience in a hotel environment required
- Strong guest service, leadership, and conflict resolution skills
- Knowledge of hotel Property Management Systems (PMS) and front office operations
- Experience with scheduling, labor management, and operational reporting
- Excellent communication, organizational, and multitasking abilities
- Ability to work flexible schedules including evenings, weekends, and holidays
- Professional appearance and commitment to exceptional customer service
Responsibilities
- Oversee daily front desk operations to ensure efficient service and guest satisfaction
- Lead, train, coach, and evaluate front office staff to maintain service excellence
- Develop schedules and manage labor costs to ensure proper staffing coverage
- Ensure completion of daily operational procedures, shift checklists, and night audit functions
- Monitor room inventory, occupancy levels, and coordinate room blocking strategies
- Respond promptly and professionally to guest concerns and service recovery situations
- Work closely with housekeeping, maintenance, and hotel leadership teams to ensure seamless operations
- Maintain front office supplies, forms, and inventory controls
- Monitor payroll, labor reports, and front office operational records
- Train staff on upselling techniques, guest engagement, and property standards
- Participate in operational meetings and support revenue optimization initiatives
- Ensure compliance with company policies, safety procedures, and hospitality standards
- Assist with special projects and support hotel leadership as needed
Benefits
- Medical
- Dental
- Vision
- PTO
- additional company benefits
- discretionary bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
