Front Desk Manager

The Standard Spa, Miami Beach•Miami Beach, FL

9d•$62,000 - $65,000•Onsite

About The Position

We’re seeking a dynamic and service-driven Front Desk Manager to lead our Front Office team and help shape the first and last impression of every guest stay. This role is ideal for someone who thrives in a fast-paced hospitality environment, leads with energy and accountability, and understands how to balance operational excellence with personalized guest service. From overseeing daily front office operations to coaching teams and resolving guest concerns, the Front Desk Manager plays a key role in bringing The Standard experience to life. And while you’ll be leading one of the most visible departments in the hotel, the real perk is the lifestyle that comes with it.

Requirements

Minimum of 2–3 years of Front Office leadership experience in a hotel or resort environment.
Previous supervisory or management experience required.
Strong understanding of hotel operations and guest service standards.
Experience with PMS systems (Opera preferred) and hotel operational software.
Excellent communication, leadership, and problem-solving skills.
Strong organizational and multitasking abilities.
Ability to work under pressure in a fast-paced environment.
Fluent in English; bilingual abilities preferred.
Flexible schedule availability including weekends and holidays is required.

Responsibilities

Oversee all Front Desk operations to ensure smooth, efficient, and guest-focused service.
Ensure all guest requests, complaints, and service recovery opportunities are handled promptly and professionally.
Maintain strong lobby presence and support VIP arrivals, departures, and special requests.
Ensure adherence to all Standard service standards and operational procedures.
Partner closely with Valet, Housekeeping, Reservations, Spa, and F&B teams to deliver a seamless guest experience.
Supervise, coach, and develop Front Office Supervisors, Front Desk Agents, Bell/Luggage Attendants.
Lead daily operations while providing guidance, accountability, and support to all team members.
Assist with recruitment, interviewing, onboarding, and training of Front Office employees.
Conduct coaching conversations, performance reviews, and disciplinary actions when necessary.
Foster a collaborative, positive, and service-driven culture within the department.
Monitor occupancy levels and communicate accurate information across all hotel departments.
Assist with scheduling, payroll review, labor management, and staffing coverage.
Ensure all cash-handling, billing, audit, and credit procedures are properly followed.
Maintain organization and accuracy of departmental records, reports, and logs.
Assist in developing and implementing SOPs aligned with company standards.
Ensure office supplies, equipment, and operational tools are maintained and functioning properly.
Maintain working knowledge of PMS systems, Nuvola, Micros, EPRO, Birchstreet, and related hotel systems.
Troubleshoot operational or system-related issues as needed.
Ensure proper communication through Front Desk logs and departmental reporting.
Monitor departmental expenses and operational efficiency.
Ensure all company policies, safety standards, and security procedures are followed.
Maintain superior standards of cleanliness, organization, and professionalism throughout the Front Office and lobby areas.
Support emergency procedures and respond appropriately to operational or guest-related emergencies.