Front Desk Manager

Blue Sky Hospitality Solutions•Baton Rouge, LA

About The Position

We are looking for an experienced, responsible Front office manager with Hilton experience who will be in charge of our reception area, acting as our company's ‘face’ and ensuring our visitors are properly welcomed. Your duties will also include coordination of all front desk activities. You should possess a pleasant personality together with a dynamic professional attitude to supervise and lead our team. You should also be able to deal efficiently with complaints and have a solid customer service approach.

Requirements

3+ years' experience of working on a Hilton Front Desk Manager or Reception Manager position
Profound experience in customer service, office management and basic bookkeeping procedures
Good experience with office machines (such as fax machines and printers)
Good practical knowledge of MS Office, particularly Excel and Word, and proficiency in English (oral and written)
Strong communication and interpersonal skills
Good organizational, multitasking and problem-solving skills

Nice To Haves

High School diploma; additional certification will be a bonus

Responsibilities

Control of front desk tidiness and availability of all necessary stationery and material including pens, forms and informative leaflets
Ensuring timely and accurate customer service
Scheduling shifts and supervising front-office personnel including receptionists, security guards and call center agents
Training and supporting office staff
Handling complaints and specific customers requests
Monitoring stock and order office supplies and troubleshooting emergencies
Managing mail distribution
Organizing office budget
Managing records of office expenses and costs
Overseeing the compliance with company’s policies and security requirements