Overnight Front Desk Manager

HM Alpha Hotels & Resorts • Houston, TX

13d • Onsite

About The Position

The Overnight Front Desk Manager plays a key role in creating an exceptional first and lasting impression for every guest. This role impacts guest satisfaction, operational efficiency, team engagement, and overall brand reputation.

Requirements

• Strong leadership with the ability to motivate and coach a service-driven team
• Excellent communication skills to interact effectively with guests, team members, and management
• Calm and solution-oriented approach to resolving guest concerns and operational challenges
• Detail-oriented mindset to ensure accuracy in reservations, billing, and reporting
• Ability to multitask in a fast-paced environment while maintaining professionalism
• Proficiency in front desk systems and technology (PMS knowledge preferred)
• 2+ years in a front desk supervisory role within hospitality or a similar guest service environment
• Proven track record of managing a team, scheduling shifts, and conducting training
• Experience handling escalated guest concerns and ensuring service recovery
• Knowledge of front desk systems, reservation processes, and payment handling procedures
• Strong organizational skills with the ability to oversee daily operations and meet performance goals
• High school diploma or equivalent required
• Successful completion of a background check is required prior to employment.

Nice To Haves

• Bachelor’s degree in hospitality management, business administration, or a related field preferred
• Additional certifications in customer service, hospitality operations, or leadership are a plus

Responsibilities

• Lead and mentor the front desk team to deliver exceptional guest service at all times
• Oversee daily front desk operations, ensuring smooth check-in/check-out processes
• Handle escalated guest concerns with professionalism and a solutions-first approach
• Implement and maintain efficient procedures to improve guest flow and accuracy in transactions
• Coordinate with other departments to ensure seamless communication and service delivery
• Monitor front desk performance metrics and identify opportunities for improvement
• Manage scheduling, training, and performance evaluations for front desk staff
• Ensure compliance with company policies, service standards, and safety regulations
• Other duties as assigned

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED