Mgr Front Desk

Sage Hospitality•Estes Park, CO

20h•Onsite

About The Position

At The Stanley Hotel, you’re not just taking a job—you’re joining a team at one of the most unique and recognizable hotels in the country. Our guests come here for more than a place to stay, and the front desk plays a huge role in making their experience memorable from the moment they arrive. As Front Desk Manager, you’ll lead a team that sets the tone for every guest stay. You’ll have the chance to coach and support your team, keep daily operations running smoothly, and jump in to create great guest moments when it matters most. We’re looking for someone who enjoys working with people, stays cool in a fast-paced environment, and takes pride in delivering great service. In return, you’ll be part of a supportive team, have room to grow, and get to work in a one-of-a-kind setting every day.

Requirements

High School diploma or equivalent
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
Requires working knowledge of guest services and hotel services, policies or operations.
Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
Ability to read written forms of communication and monochrome computer screen.
Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing.
Occasional carrying and lifting of files and office items up to 25 lbs.

Responsibilities

Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
Coordinate activities and foster good relations with our valet and taxi services.
Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff and company assets.
Ensure all Front Desk Associate duties are completed daily.

Benefits

Eligible to participate in Sage bonus plan
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral