Front Desk Manager -- Salary $75 to $82K with Bonus

Sonesta Hotels•San Francisco, CA

1d•$75,000 - $82,000•Onsite

About The Position

The Clift Royal Sonesta San Francisco is seeking an experienced, service-driven Front Desk Manager to lead our Front Office team and deliver exceptional guest experiences. This position is responsible for overseeing the daily operations of the Front Desk, ensuring service excellence, operational efficiency, team development, and guest satisfaction. The Front Desk Manager provides leadership and direction to Front Office team members while ensuring the highest standards of hospitality are maintained. This role is responsible for managing guest services, coaching and developing staff, resolving guest concerns, maintaining operational procedures, and supporting hotel revenue and quality goals.

Requirements

Minimum of 2–3 years of Front Office leadership experience in a full-service hotel environment.
Strong knowledge of hotel operations, guest service standards, and revenue management principles.
Experience supervising and developing hourly team members.
Excellent communication, leadership, and conflict-resolution skills.
Ability to work flexible schedules, including evenings, weekends, and holidays.
Strong organizational skills with the ability to manage multiple priorities.
Proficiency with hotel property management systems (Cloud Opera) and Microsoft Office applications.

Nice To Haves

Bachelor's degree in Hospitality Management or related field preferred.

Responsibilities

Oversee the daily operations of the Front Desk, Guest Services, and related Front Office functions.
Lead, coach, train, and develop Front Office team members to ensure outstanding guest service.
Monitor guest satisfaction scores and implement action plans to improve performance.
Resolve guest concerns and service recovery situations in a professional and timely manner.
Ensure compliance with hotel policies, procedures, brand standards, and safety regulations.
Manage scheduling, staffing levels, attendance, and payroll for Front Office team members.
Conduct performance evaluations, coaching sessions, and disciplinary actions as needed.
Collaborate with Housekeeping, Engineering, Security, Sales, and other departments to ensure seamless guest experiences.
Monitor room inventory, room status, arrivals, departures, upgrades, and special guest requests.
Assist with budgeting, forecasting, labor management, and expense control.
Ensure accurate cash handling, billing, and audit procedures.
Participate in Manager on Duty (MOD) responsibilities as assigned.