Front Desk Manager

Trusted Doctors•Reisterstown, MD

1d•Onsite

About The Position

Pediatrics at Chartley is hiring a Full-Time Front Desk Manager. We are looking for a computer savvy, energetic, and efficient team player to join our dedicated staff of medical professionals. Our pediatric practice is a GREAT PLACE to work!

Requirements

One to two years supervisory experience in customer service or healthcare settings
Strong organizational, communication, and critical thinking skills
Demonstrated leadership ability and team management skills
Proficiency in computer systems
Ability to multitask and prioritize in a fast-paced environment
Professional demeanor with excellent interpersonal skills
Detail-oriented with a focus on accuracy and confidentiality

Nice To Haves

Prior healthcare experience highly preferred
Knowledge of Electronic Health Record systems highly preferred
Experience with Office Practicum highly preferred
Knowledge of billing and insurance processes highly preferred

Responsibilities

Oversee daily front desk operations to ensure smooth and efficient patient flow
Train, supervise, and support front desk staff to maintain high standards of customer service
Manage appointment scheduling, patient check-in/check-out, and billing processes
Ensure accurate and timely documentation of patient information and administrative records
Address patient inquiries and resolve issues promptly and professionally
Collaborate with medical staff to facilitate effective communication and coordination
Maintain a clean, organized, and welcoming front office environment
Implement and uphold office policies and procedures to enhance operational efficiency