Front Desk Manager - Stehekin

Guest Services, Inc.•Stehekin, WA

22d•$25•Onsite

About The Position

The Front Desk Manager oversees the front desk, housekeeping, and retail operations. This includes checking guests in and out, managing reservations, handling retail transactions, and monitoring the retail store, all while ensuring excellent guest service. The role involves assisting the Unit Manager in daily operations, forecasting, budgeting, and staff management for these departments. Key responsibilities include recruiting, training, scheduling, and supervising front desk staff, resolving guest inquiries and complaints, and ensuring accurate cash handling. The manager must also maintain a safe and clean facility environment, adhere to standards for equipment maintenance, housekeeping, sanitation, and employee hygiene, and report any unusual events or safety issues to management. The position requires representing the company professionally and performing unit opening and closing procedures.

Requirements

High School Diploma.
Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
Computer proficiency with the ability to utilize MS Outlook, Word, and Excel.
Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
Ability to arrange and coordinate schedules for reservations.
Excellent interpersonal, administrative, telephone and other communications skills.
Calm, effective, and strategic leadership style.
Strong Interpersonal, analytical and communication skills
Problem Solving Skills, positive attitude, and creative thinker.
Strong Organizational and time management skills
Proficient in POS systems.
Excel, Word, and Outlook proficiency are a must.
Strong Experience in Merchandising in retail environment.
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire work day and to climb steps regularly.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
Physical presence at the job site is essential to perform job duties.

Nice To Haves

Bachelor’s Degree or related customer service experience preferred.

Responsibilities

Receive direction from the Unit Manager and assist in the overall management of the unit’s operations.
Assist in planning and developing daily operations for Front Desk, housekeeping, and retail operations; forecasting and analyzing sales and revenue, labor, and profit; ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the unit.
Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the front desk staff.
Respond to guest inquiries and resolve customer complaints.
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.
Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues.
Represent the company in a professional and positive manner at all times.
Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
Perform unit opening and or closing procedures.
Maintain awareness of safety issues, and report them immediately to your manager.
Manage and successfully maintain a smooth, efficient, effective, and profitable store.
Assist in recruiting and developing your team along with creating weekly work schedules, assigning daily tasks, and maintaining accountability at all levels.
Ensure that staff understand and can execute successfully all facets of their jobs including but not limited to cash handling, re-stocking, merchandising and customer service.
Cultivate a collaborative and productive team environment.
Ensure compliance with existing health and safety regulations.
Coordinate, analyze, observe, meet deadlines, and make decisions that reflect GSI company strategies.
Oversee daily restocking of the sales floor while maintaining a clean, safe, and intriguing merchandise strategy.
Ensure that all shipments and orders are processed correctly, communicated to all involved parties, and are completed in a timely manner.
Manage all controllable costs to keep operations profitable.
Communicate daily with management about store operations, staff and guest interactions.
After training, must display a working knowledge of policies and emergency procedures so that employee and guest safety will be insured.
Utilizes the radio/paging communication system used throughout the facility.
Assists in coordinating registration functions for all guests.
Daily front desk checklist tasks that include: Check in and check out functions, Guest orientation of the local area and local hiking trails, Proper telephone service technique, Informing guests of transportation availability, Full understanding and utilization of the property management system, Assisting all guests in any way possible, Maintaining a limited supply of sundries, Assisting guest with any of their meeting room needs, Forwarding guest suggestion or concerns to the proper Manager.
Performs any and all other duties assigned by management.
Operating a computer, fax machine, and copy machine.