Front Desk Manager AM

Mt. Olympus Water & Theme Park Resort•Wisconsin Dells, WI

7d•Onsite

About The Position

Mt. Olympus in Wisconsin Dells is hiring a Front Desk Manager! The Front Desk Manager supports the Hotel Management Team and is responsible for ensuring superior customer service for our guests. As a Front Desk Manager, you will oversee our front desk staff. Primary responsibilities include resolving guest complaints, handling credit card and cash transactions, maintaining department approved quality assurance programs, monitoring room occupancy and availability, and monitoring systems that are set up within the reservations department to ensure prompt, friendly and accurate handling of phone calls and guest interactions. Other duties as assigned.

Requirements

Previous supervisory/management experience
Previous Contact Center or Front Desk Experience
A professional attitude is required at all times
Open to work in a high paced environment
Exceptional oral and written communication
Must be able to handle customer complaints and concerns
Must be familiar with Microsoft Office and Google Docs
Able to multitask
Must be able to maintain and present a professional appearance at all times
Must possess excellent time management skills and be on time for work
Must be a team player and able to provide superior customer service
Must have reliable transportation

Responsibilities

Oversee front desk staff
Resolve guest complaints
Handle credit card and cash transactions
Maintain department approved quality assurance programs
Monitor room occupancy and availability
Monitor systems within the reservations department to ensure prompt, friendly and accurate handling of phone calls and guest interactions
Other duties as assigned