Front Desk Manager

NFC Amenity Management•Auburn, AL

18d•Onsite

About The Position

The Front Desk Manager is responsible for overseeing the front desk operations and ensuring the facility is well-maintained and staff are effectively managed. This role involves direct supervision of the front desk team, coordination of facility operations, and serving as a key point of contact for residents and vendors. The position requires a strong understanding of company policies, operational efficiency, and excellent customer service skills. This role requires working exclusively at the front desk and ensuring proper staffing and budget compliance.

Requirements

Must work exclusively at the front desk.
Knowledge of HR and Risk Management Company Policies.
Proficiency in using the Company Approved Team Scheduler for payroll budget compliance.

Responsibilities

Assist in hiring, training, and mentoring a team that will follow the company's mission and brand standards.
Supervise staff, coordinate team meetings/trainings, and manage staff schedules to ensure desk coverage.
Create operating systems and checklists to ensure a well-maintained, clean facility.
Be the primary point of contact for facility maintenance, repairs, and cleaning.
Conduct thorough daily facility inspections and promptly communicate operational malfunctions to building management.
Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns.
Coordinate all facility reservations.
Facilitate contractor check-ins and check-outs, and cultivate relationships with the company's preferred vendors.
Assist in the preparation of the community events required by the building.
Stay abreast of industry standards, technology, and trends.
Perform other duties as assigned that relate to the success of the property.
Follows all HR and Risk Management Company Policies.
Performs miscellaneous job-related duties as assigned.
Covers shifts for team members to ensure proper staffing requirements are maintained.
Use the Company Approved Team Scheduler to ensure payroll budget compliance.