Front Desk Manager
About The Position
The Front Desk Manager supervises and manages front desk employees and oversees hotel front office operations. The role ensures efficient guest check-in and check-out, handles guest inquiries and concerns, monitors room availability and reservations, and coordinates with other departments to meet guest needs. It also oversees guest records, billing, cash handling, deposits, and daily financial reports; supports revenue management; and prepares reports on front office operations and guest satisfaction. The manager acts as Manager-on-Duty when required. The position requires the PM shift, and weekend work is a must. Eligible Associates may participate in a bonus program of up to 10% of yearly salary.
Requirements
- High school diploma or equivalent.
- 2–5 years of hotel front desk or hospitality experience.
- Strong customer service and conflict-resolution skills.
- Excellent verbal and written communication abilities.
- Proficiency in hotel property management systems (PMS) and Microsoft Office applications.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Leadership and team management skills.
- Problem-solving and decision-making abilities.
- Organizational and multitasking abilities.
- Financial and administrative management skills.
- Attention to detail.
- Time management skills.
- Communication and interpersonal skills.
Nice To Haves
- Associate's or bachelor's degree in Hospitality Management.
- Previous supervisory or management experience.
Responsibilities
- Supervise and manage front desk employees, including scheduling, training, and performance evaluations.
- Ensure efficient guest check-in and check-out processes.
- Handle guest inquiries, requests, complaints, and special accommodations professionally.
- Monitor room availability, reservations, and occupancy levels.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
- Maintain accurate guest records and billing information.
- Oversee cash handling, deposits, and daily financial reports.
- Ensure compliance with hotel policies, procedures, and safety standards.
- Assist with revenue management by maximizing room occupancy and rate strategies.
- Prepare reports on front office operations and guest satisfaction metrics.
- Act as Manager-on-Duty when required.
Benefits
- Eligible associates may receive a bonus of up to 10% of yearly salary.
- Group insurance including dental and vision.
- Paid time off including vacation days, sick days, and holidays.
- Employee Referral Bonus.
- Hotel discounts for the employee, family, and friends.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
