Front Desk Manager

Black Desert Resort•Ivins, UT

5d•$58,000 - $68,000•Onsite

About The Position

The Front Desk Manager at Black Desert Resort oversees the daily operations of the front desk, bell, concierge, and guest services teams. The role ensures efficient arrivals and departures, manages team scheduling and performance, and responds to guest concerns professionally. As a liaison between guests and other departments, the manager champions the resort’s brand and service standards while promoting operational efficiency and guest satisfaction.

Requirements

Strong leadership and organizational skills, with the ability to manage and motivate a team.
Working knowledge of property management systems such as OPERA, Maestro, or similar, and Microsoft Office.
Excellent communication, conflict-resolution, and problem-solving abilities.
Professional appearance and demeanor, with a genuine passion for hospitality and guest experience.
Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

Three to five years of front office or hospitality leadership experience, preferably in a luxury resort or hotel setting.
Familiarity with transportation coordination, concierge services, and luxury guest service standards.

Responsibilities

Manage front desk operations, including check-in, check-out, room assignments, billing, and guest relations.
Supervise, train, schedule, and develop front desk agents, concierge staff, bell attendants, and valet staff as applicable.
Ensure excellent guest service and serve as the escalation point for complaints and service recovery.
Coordinate with Housekeeping, Engineering, Reservations, and Food & Beverage to support daily operations and room readiness.
Monitor front office supplies, key control, lost and found, and financial reporting, including daily cash, deposits, and shift closeouts.
Maintain knowledge of resort services, amenities, packages, and events to provide accurate, proactive information to guests.
Ensure compliance with safety, security, and brand standards and maintain a professional work environment.
Oversee coordination of the resort airport shuttle, including scheduling, communication, and guest pickups and drop-offs.
Work with leadership to implement front desk SOPs, guest service training, and cross-departmental collaboration initiatives.
Participate in hiring, performance reviews, and progressive discipline in accordance with HR policies.