Front Desk Manager

LIV HOSPITALITY LLC•Deadwood, SD

1d•Onsite

About The Position

The Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Requirements

High School diploma or GED required.
Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.
Working knowledge of MS Office required and hotel property management systems.
Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.
Highly organized, results oriented with the ability to be flexible with schedules, assignments and additional duties.
Morning, evening, night, weekend and holiday work required.

Nice To Haves

Associate’s degree or other advanced degree is preferred.
Previous experience in front desk leadership a plus.

Responsibilities

Oversee staff and operations of the Front Desk and acts as Manager on Duty in absence of Hotel General Manager.
Within guidelines established by the hotel or management company, ensure proficient, professional handling of arriving and departing hotel guests.
Displays leadership in guest hospitality, exemplifies exceptional customer service, monitors guest satisfaction to identify areas of improvement.
Trains, motivates and supervises front desk staff; responsible for scheduling.
Consistently achieves monthly revenue production targets.
Ensure proactive, professional sales effort is consistently undertaken to maximize revenues.
Ensure that guest problems and complaints are handled in a courteous and professional manner, and ensure follow through.
Other duties may be assigned to meet business needs.