Front Desk Manager

24-7 Hotel Management • Murfreesboro, TN

5d • Onsite

About The Position

The Front Desk Manager is responsible for overseeing all front office operations (with Breakfast Operations Oversight) to ensure exceptional guest experiences aligned with Hilton brand standards. This role also includes supervising and coordinating breakfast operations to maintain quality, cleanliness, and guest satisfaction.

Requirements

• Previous hotel front office or supervisory experience required
• Strong leadership, communication, and problem-solving skills
• Ability to multitask in a fast-paced environment
• Flexible schedule, including weekends and holidays

Nice To Haves

• Knowledge of hotel systems (e.g., OnQ or similar PMS preferred)

Responsibilities

• Manage daily front desk activities, including check-in/check-out, reservations, and guest services
• Ensure compliance with Hilton brand standards, policies, and procedures
• Train, coach, and supervise front desk team members
• Handle guest concerns, complaints, and service recovery professionally
• Monitor room inventory, availability, and coordinate with housekeeping
• Maintain accurate guest records, billing, and cash handling procedures
• Drive guest satisfaction scores (e.g., SALT/Medallia) and implement improvements
• Lead by example in delivering outstanding hospitality
• Recognize and engage Hilton Honors members appropriately
• Ensure consistent communication between departments (housekeeping, maintenance, breakfast team)
• Supervise breakfast staff to ensure timely setup, replenishment, and breakdown
• Maintain brand standards for food presentation, cleanliness, and food safety
• Monitor inventory levels and coordinate ordering of breakfast supplies
• Ensure compliance with health and safety regulations
• Control food cost and minimize waste
• Address guest feedback related to breakfast service promptly
• Prepare schedules and manage labor costs effectively
• Conduct regular team meetings and training sessions
• Maintain logs, reports, and documentation for daily operations
• Support audits, inspections, and brand compliance reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees