Front Desk Manager

Hotel Terra & Teton Mountain Lodge, a Noble House Hotel

just now

About The Position

We are excited to invite a dynamic and results-driven Front Desk Manager to join our team at Hotel Terra and Teton Mountain Lodge & Spa, located in stunning Jackson Hole, WY. This is an excellent opportunity for a professional passionate about hospitality and sales to contribute to the growth and success of our distinguished properties while enjoying the breathtaking scenery and vibrant community of Jackson. As our Front Desk Manager, you oversee the responsibilities of the Front Office. Maintain high standards in all aspects of internal and external service and embrace the Hotel Terra & Teton Mountain Lodge service culture. Promote, develop and maintain unity and teamwork throughout the department. Actively participate in all aspects of Front Office operations, including assisting in check in, check out, and reservations. Communicate with guests in a professional, courteous and helpful manner. Manage Front Office team to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.

Requirements

have experience in a similar size hotel (132 rooms) and leading a team of 12. We look for candidates with full service hotel experience, preferable in an upscale independent hotel.
have a keen sense for hiring, training and coaching great people. So they can provide top notch service to our guests.
are dependable, organized and have a positive, can-do mindset. When things don't go as planned, your team can count on you!
take ownership of your tasks and feedback from your manager so you can continue to grow.