Front Desk Manager

Ogden CAP•Washington, DC

About The Position

The Jefferson in Washington D.C. is currently recruiting for a Front Desk Manager to join our highly acclaimed and award winning hotel. The Jefferson, Washington D.C. has been named one of the top hotels in Washington, D.C. and presents this exciting opportunity for someone who is interested in growing within a setting that finds delight in the details that take our guests experience beyond expectation. The position of Front Desk Manager provides support to the Front Office Management in overseeing the day-to-day operations and implementing processes and procedures within the department so that the guest’s experience is enhanced by flawless service. Additional responsibilities include but are not limited to: Assist the Front Office Manager with scheduling, payroll, and other departmental duties. Supports, trains, coaches, corrects, and counsels to guest service staff. Handle arriving and departing guests as well as guest issues and complaints. Assign and instruct Guest Service Agents, Call Center and Butlers an all daily events. Monitor lobby traffic to make staffing adjustments accordingly. Manage front office operations by completing a checklist of important daily tasks, room assignments according to hotel standards and availability and making decisions that are in the best interest of the hotel. Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Prepare and conduct daily pre-shift meetings. Assist in the training and development of new team members. Coordinate activities with other hotel departments, specifically Housekeeping, In Room Dining and Engineering, in order to facilitate increased levels of communication and guest satisfaction. Attend morning briefing to outline arrivals and special requests.

Requirements

Previous relevant experience in a luxury hotel.
This position requires scheduling flexibility to include working evenings, overnights, weekends, and/or holidays.
A demonstrated ability to lead a multicultural team is essential as well as passion for service.
Excellent presentation and strong communication skills are desired.

Nice To Haves

College Degree preferred
Foreign language a plus

Responsibilities

Assist the Front Office Manager with scheduling, payroll, and other departmental duties.
Supports, trains, coaches, corrects, and counsels to guest service staff.
Handle arriving and departing guests as well as guest issues and complaints.
Assign and instruct Guest Service Agents, Call Center and Butlers an all daily events. Monitor lobby traffic to make staffing adjustments accordingly.
Manage front office operations by completing a checklist of important daily tasks, room assignments according to hotel standards and availability and making decisions that are in the best interest of the hotel.
Resolve customer complaints by conducting thorough research of the situation and the most effective resolution.
Prepare and conduct daily pre-shift meetings. Assist in the training and development of new team members.
Coordinate activities with other hotel departments, specifically Housekeeping, In Room Dining and Engineering, in order to facilitate increased levels of communication and guest satisfaction.
Attend morning briefing to outline arrivals and special requests.