Front Desk Manager

Horseshoe Bay Resort • New York, NY

14d • $35 - $36 • Onsite

About The Position

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. We understand what it takes to be a part of something great and encourage associates to bring their true selves to work, celebrating them and cheering them on in their career journeys. We offer health & wellness programs, best-in-class learning and development, and travel discounts. We are looking for a Front Desk Manager to join our Front Office team.

Requirements

• At least 2 years of experience in a similar position in a hotel.
• Excellent communication, leadership and customer service skills.
• A passion for providing our guests with exceptional customer service and for making the guest's experience a memorable one.
• Strong leader who is upbeat and approachable.
• Consistently demonstrates a natural ability to engage with guests and the general public.
• Positive, collaborative style to work well with fellow managers and team members in all areas of hotel operations.
• Attentive to details.
• Good at solving problems.
• Able to promote a passion for quality and service.

Nice To Haves

• Union experience highly desired

Responsibilities

• Coordinate with the Front Office Manager and assist in overseeing the front office operation of front desk and night audit.
• Work shifts with the front desk agents and night auditors, and "lead by example" with excellent leadership skills and impeccable hospitality guest service.
• Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding front desk agents and night auditors.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
• Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies.
• Ensure guest and team member satisfaction.

Benefits

• Competitive wages - Salary Range $35 - $36 per hour.
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed