Front Desk Lead
About The Position
As the AoPS Academy Front Desk Lead at our Lexington campus, you will play a key role in helping the campus grow and flourish. In this role, you will answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, in this role you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly. If you’re an ambitious and creative individual with a passion for education, we want to talk to you!
Requirements
- Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred
- Strong organizational and computer skills
- Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
- Establish and maintain positive, effective working relationships with students, parents, staff, and the general public
- Ability to work both independently and collaboratively
- Maintain flexibility to effectively solve problems under pressure
- Administrative and/or customer service experience
- Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)
- Motivated to learn new technologies
- Maintain customer confidentiality
- Excited about our mission of motivating high-performing students
- Lift up to 25lbs
- Legally authorized to work in the US
Responsibilities
- Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
- Warmly welcome both current and prospective students and their families
- Manage and respond to customer inquiries both by phone and email
- Maintain multiple calendars, schedule meetings and ensure everything is up-to-date
- Use internal database to generate reports and lists, and perform data entry tasks
- Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
- Organize and prepare classroom and office supplies
- Take inventory to support campus operations
- Supervise students between classes
- Perform light cleaning duties and tidying up the facility
- Assume responsibility for the organization, operation, and appearance of the lobby and front desk area
- Assist full-time staff with other campus procedures to ensure things are running smoothly
- Participate in occasional outreach/inreach opportunities
- Other duties as assigned
Benefits
- Competitive starting salary of $23.11 - $23.84
- Built-in promotional opportunities that recognize and reward your individual achievements
- Paid sick leave
- Employee discounts on classes and Beast Academy Online subscriptions
- 401k retirement plan with company match
- Flexibility with afternoon/evening hours during academic year and day shifts available in summer
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
