FRONT DESK LEAD

Bienville Orthopaedic Specialists

1d•Onsite

About The Position

ESSENTIAL JOB RESPONSIBILITIES: Prepares clinic for daily Oversees schedules and daily work assignments of the Front Desk Receptionists assigned to clinic Oversees and coordinates patient flow and routine clinic operations to ensure smooth Serves as the on-site point of contact for Physicians. Checks with Clinical Teams to evaluate wait times and assist with delays when possible. Addresses and resolves front-line patient complaints, problems, and issues as they Escalates serious issues to the Patient Liaison as needed. Coordinates IT issues and troubleshooting with the Help Desk. Places work orders for maintenance issues as needed. Assists the Front Desk staff with check-in/check-out processes during busy times or as Monitors and orders supplies for clinic Ensures that all exam areas are clean and stocked. Prepares various reports as Oversees clinic closing Participates in developing department goals, objectives and systems to support the overall mission of the organization; recommends new approaches and procedures to continually improve efficiency of the department and services. Performs other duties as assigned EDUCATION AND EXPERIENCE: High school diploma or 1-3 years’ of Medical Office Administration. Prior supervisory experience highly preferred.

Requirements

High school diploma or 1-3 years’ of Medical Office Administration.
Exceptional customer service, interpersonal skills, and communication
Proficiency of electronic records systems
Must have strong data entry skills.
Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.
Must demonstrate ability to analyze data and resolve complex
Must have the ability to work independently while managing time and workload
Must be able to demonstrate the ability to work independently within interpretive guidelines, and perform effectively in a fast-paced and constantly changing environment.
Must be able to build and maintain effective working relationships with patients, employees, and physicians.
Must be able to demonstrate a strong sense of customer-focus.
Must be able to demonstrate exceptional written and verbal communication
Must have and maintain a valid Mississippi driver's license and be able to travel to all clinic locations, as needed.
Must have the ability to work overtime, as
Must have the ability to meet the physical requirements necessary to successfully perform required job duties

Nice To Haves

Prior supervisory experience highly preferred.

Responsibilities

Prepares clinic for daily
Oversees schedules and daily work assignments of the Front Desk Receptionists assigned to clinic
Oversees and coordinates patient flow and routine clinic operations to ensure smooth
Serves as the on-site point of contact for Physicians
Checks with Clinical Teams to evaluate wait times and assist with delays when possible.
Addresses and resolves front-line patient complaints, problems, and issues
Escalates serious issues to the Patient Liaison as needed.
Coordinates IT issues and troubleshooting with the Help Desk.
Places work orders for maintenance issues as needed.
Assists the Front Desk staff with check-in/check-out processes during busy times or as
Monitors and orders supplies for clinic
Ensures that all exam areas are clean and stocked.
Prepares various reports
Oversees clinic closing
Participates in developing department goals, objectives and systems to support the overall mission of the organization
Recommends new approaches and procedures to continually improve efficiency of the department and services.
Performs other duties as assigned