Front Desk Lead, Physical Therapy LaGrange

Surgery Partners Careers•Lagrange, GA

5d•Onsite

About The Position

The Front Desk Lead is responsible for greeting, registering and scheduling patients in a prompt and helpful manner, providing excellent customer service in a fast-paced environment. Because the Lagrange office is a lower volume location at this time, this role will also check in for the Clinic's patients. The role will report to Physical Therapy as the majority of tasks assigned will be Physical Therapy focused. Our front desk staff in the physical therapy department works in a fast-paced, very busy environment. They are often required to multi-task by answering phones, checking in patients and communicating with therapists, all while providing excellent customer service and being detailed oriented to ensure accuracy of information. We utilize Epic EMR for scheduling and checking in patients. Our staff must be excellent with computers and consistently following multi-step commands in order to appropriately check in, schedule and manage patient’s charts.

Requirements

High school diploma or equivalent required
1 year administration or customer service experience required
Excellent verbal, written, and electronic communication skills
Very proficient with computers
Ability to work in a fast-paced environment

Nice To Haves

in a medical environment is preferred

Responsibilities

Greets patients in a prompt, friendly and helpful manner
Schedules appointments by computer, makes future appointments
Maintains the daily schedule, dynamically filling opening due to same day cancellations
Collects co-payments and other payments from patients
Maintains and updates current patient information, including insurance information, being very detailed oriented.
Oversees waiting area, coordinates patient flow, reports problems
Answers incoming phone calls to assist patients with their appointments or transfer them appropriately
Other tasks assigned by supervisor
Assumes accountability and responsibility for his/her own work performance
Maintains a consistent work schedule, being on time and without frequent absences.
Demonstrates flexibility in new situations
Handles emergencies in a calm and competent manner.
Accepts constructive criticism and benefits from the same
Demonstrates a willingness to perform additional tasks and gives assistance when necessary
Performs other duties as assigned by administration
Adheres to operating dress code; neat personal appearance.
Maintains good rapport with fellow employees and providers
Performs his/her duties in a professional and pleasant manner
Maintains good rapport with patients, visitors, therapists, and vendors
Provides excellent customer service to patients and family members at all times
Able to multitask in a fast-paced environment
Ability to prioritize tasks and focus on task completion
Demonstrate an attention to detail and perform tasks accurately based on given processes and protocols