Front Desk Supervisor, Physical Therapy

Surgery Partners, Inc•Newnan, GA

5d•Onsite

About The Position

The Front Desk Supervisor in the Physical Therapy department works in a fast-paced, very busy environment. This role requires multitasking, excellent customer service, and attention to detail. The supervisor will utilize Epic EMR for scheduling and patient check-ins, requiring strong computer skills and the ability to follow multi-step commands. The position involves leading by example, greeting patients, managing schedules, maintaining patient information, collecting payments, ensuring HIPAA compliance, and collaborating with other departments. Additionally, the role includes planning staff schedules across multiple locations, traveling to other offices for support, evaluating and improving department processes, and supervising front desk staff through interviewing, hiring, training, and evaluation.

Requirements

High school diploma or equivalent required.
3 year administration or customer service experience required, in a medical environment is preferred.
1 year experience in a leadership role such as a Supervisor or Manager in a customer service environment.
Excellent verbal, written, and electronic communication skills.
Very proficient with computers.
Ability to work in a fast-paced environment.
Available to work FULL TIME, M-F, 40 hours per week.

Nice To Haves

in a medical environment is preferred

Responsibilities

Lead by example by modeling the expectations of being on time, demonstrating professionalism, maintaining a positive and respectful attitude and engaging in collaborative communication.
Greet patients in a prompt, friendly and helpful manner with a positive attitude.
Answer phones in a timely manner, listening to voicemail and returning calls promptly.
Make sure patients are checked in and with the therapist in time for their appointments.
Schedule new and return patients while following proper protocols to ensure accuracy.
Continuously work with the therapists and patients to fill openings in the schedule to maximize patient care and efficiency.
Manage the look and flow of the front office areas and patient waiting areas to ensure a professional look and positive patient experience.
Maintain and updates current patient information, including insurance information, patient balances and co-pays.
Inform patients of co-pays and outstanding balances and collect payments appropriately.
Maintain HIPPA compliance and company policies.
Communicate effectively with other departments to ensure a streamlined process for patient care.
Plan staff schedules across multiple locations to ensure proper coverage during operating hours.
Travel to other office locations to provide onsite support, hold meetings, train and evaluate staff.
Evaluate and seek to create and improve department processes and procedures and collaborate with management for implementation.
Supervise and support front desk staff including interviewing, hiring, training, evaluating and maintaining accountability.