Front Desk & Housekeeping Associate - Seasonal

Roberts Resorts•Willis, TX

3d•Onsite

About The Position

Roberts Resorts & Communities operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfill dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together. The Front Desk & Housekeeping Associate (Front Desk Associate) plays a key role in creating an exceptional guest experience by providing friendly, professional service at the front desk while helping maintain a clean, welcoming, and guest-ready property. This hybrid position is responsible for assisting guests with check-in, check-out, reservations, and inquiries, while also supporting housekeeping operations by cleaning amenities and public areas to our high 5-star standards. The ideal candidate enjoys interacting with people, takes pride in maintaining a beautiful environment, and is willing to jump in wherever needed to ensure an outstanding experience for every guest.

Requirements

Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
Demonstrates effective verbal and written communication skills to interact professionally with guests, residents, and team members.
Capable of efficiently managing multiple tasks such as check-ins, reservations, and guest inquiries simultaneously.
Possesses keen attention to detail to ensure accuracy in handling payments, reservations, and administrative tasks.
Adapts to various situations and addresses guest needs promptly and professionally.
Exhibits strong problem-solving abilities to resolve guest complaints or issues effectively and find suitable solutions.
Maintains orderly records, manages office supplies, and handles administrative tasks effectively.
Proficient in using property management software and Microsoft Office applications.
Maintains a positive attitude and enthusiasm for delivering outstanding service, contributing to a welcoming and hospitable environment at the front desk.
High school diploma or equivalent required
Prior experience in customer service, front desk operations, or hospitality industry is preferred but not required.
Proficiency in using computer systems, including property management software and Microsoft Office suite, is desirable.
Strong communication and interpersonal skills are essential, along with the ability to multitask and work in a fast-paced environment.
Constantly sit, talk, or hear; Frequently use hands. Manual dexterity for handling paperwork and using office equipment.
Clear vision and hearing for reviewing documents and communicating effectively.
Capability to lift up to 10 pounds.

Nice To Haves

Prior experience in customer service, front desk operations, or hospitality industry is preferred but not required.
Proficiency in using computer systems, including property management software and Microsoft Office suite, is desirable.

Responsibilities

Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions
Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately
Clean, sanitize, and maintain restrooms, offices, laundry facilities, and common areas to ensure a clean, guest-ready environment.
Follow safety procedures and report unsafe conditions, incidents, or equipment issues to management.
Provide assistance and respond to queries via online chat to enhance customer experience
Report resort comments, suggestions, and complaints to the General Manager for timely resolution
Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively
Collect rent, deposits, and payments for various services using Rent Manager and Camp spot platforms
Initiate collection calls for site rental payments as instructed, ensuring timely payments
Utilize email communication to correspond with residents and potential guests as required
Maintain organized resort files, reports, and records, ensuring accuracy and completeness
Upload resident files and communications to Rent Manager for documentation and tracking purposes
Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices
Monitor office supplies inventory and place orders as necessary to ensure availability
Manage mail and packages, sorting and distributing them to designated mailboxes
Secure documents for leases and maintain confidentiality of sensitive information
Input meter readings accurately to track usage and manage utility billing processes
Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
Performs other related duties as assigned