Hyatt Regency Front Desk Host

Crestview Management, LLC • Indianapolis, IN

12h • Onsite

About The Position

As a Front Desk Host, you’ll be the first and last impression for our guests. You’ll provide thoughtful arrivals, seamless check-ins, and warm departures. In this role, you’ll handle inquiries, resolve guest needs, and support fellow departments when needed, always delivering courteous and professional service. This position is ideal for someone with a passion for hospitality, attention to detail, and a natural sense of care.

Requirements

• High school diploma or equivalent required.
• 3 months to 1 year of front desk, hospitality, or guest services experience preferred.
• Strong communication and interpersonal skills.
• Working knowledge of front office operations and guest service procedures (training provided).
• Ability to operate a computer, reservation system, and handle transactions accurately.
• Ability to communicate effectively with guests, supervisors, and colleagues and to understand work-related instructions and safety information; additional language skills are helpful but not required.
• Ability to handle sensitive guest interactions with care and professionalism.

Nice To Haves

• Additional language skills are helpful but not required.

Responsibilities

• Greet guests with a warm, professional, and personalized welcome.
• Handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Process same-day and future reservations using proper rate structures and discount policies.
• Respond to inquiries regarding hotel services, in-house events, directions, local attractions, and more.
• Accommodate special requests and assist guests with any room or service concerns.
• Cancel or modify reservations per hotel policies.
• Maintain awareness of hotel operations and procedures to guide and inform guests.
• Support Bell Staff, Communications, or Reservations as needed during high volume or absence.
• Re-key guest rooms as necessary and maintain inventory of keys.
• Verify guest registration cards and ensure accuracy in all records.

Benefits

• Competitive hourly wage
• Colleague meal program
• Medical, dental, and life insurance
• Short- and long-term disability
• 401(k) plan
• Travel benefits and more!
• Health and Dental Insurance
• Company-paid Life Insurance
• Vision
• Critical Illness
• Accidental coverage
• 401(k) with company match
• Paid Time Off (PTO)
• Free hotel rooms and hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED