Front Desk Host

Columbia • Columbia, MD

4d • $16 • Onsite

About The Position

How would you like a position where you can talk to all kinds of people and play a crucial part in smooth retail operations? At Floyd's 99 Barbershop , we're hiring a detail-oriented and customer service-driven person as a full-time Front Desk Host ! Help keep the party going at our Columbia, MD barbershop. Is becoming a Front Desk Host right for you? This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment! APPLY TO BE OUR FRONT DESK HOST! Floyd's 99 Barbershop in Columbia is where top-notch haircuts meet a laid-back, high-energy vibe. Steps from Merriweather Post Pavilion, The Mall in Columbia, and Lake Kittamaqundi, this spot puts you in the heart of the action-perfect for grabbing great food, catching live music, or unwinding after a busy shift. We're all about expert cuts, killer fades, and creating an experience that keeps clients coming back. Our culture is built on positivity, teamwork, and respect-no egos, just good energy and great people. We show up as masters of our craft, always learning, growing, and giving our best. If you're ready to work hard, have fun, and be part of a team that values creativity and connection, we're the place for you! At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. Come join the coolest shop in town - apply today with our short initial form!

Requirements

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Responsibilities

• Answering phone calls
• Scheduling appointments
• Answering questions
• Taking messages for staff
• Speak with customers about their desired services
• Give customers pricing information
• Upselling treatments or products when possible
• Generate quotes
• Figure out wait times
• Assist with general cleaning duties
• Maintaining a positive, seamless retail environment

Benefits

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees