Front Desk Host

Bolt Farm Treehouse•Whitwell, TN

1d•Onsite

About The Position

Bolt Farm Treehouse exists to help couples slow down, reconnect, and strengthen their relationship through intentional, deeply restorative experiences. We are building a distinct brand centered on renewal, reconnection, and emotional transformation - creating beautiful, private environments that help people step out of the noise of everyday life and return to what matters most. More than a place to visit, Bolt Farm is designed to create meaningful change in the lives and relationships of the people we serve. This is an exciting time to join Bolt Farm. As we continue to elevate the experience and build the team shaping what comes next, we are looking for people who want to do meaningful work inside a distinctive, growing company. For the right person, this is a chance to help build something special - a brand with real momentum, a clear mission, and the opportunity to make a lasting impact. This role sits within Bolt Farm’s Guest Experience function inside Ops Co, the live-delivery engine that helps turn the brand promise into a real on-property experience. This team supports arrival, front-desk interaction, wow moments, guest coordination, and execution details that shape how each stay feels from beginning to end. It is a highly visible team where polish, readiness, and follow-through matter. The right person will join a group that directly influences guest trust, emotional tone, and the overall quality of the stay through disciplined, high-touch execution. As Front Desk Host, you help create the first and last impression of the Bolt Farm experience. You welcome guests warmly, guide smooth check-in and check-out, respond to requests with care and urgency, and help make each stay feel thoughtful, personal, and well-run. This is a hands-on, guest-facing role for someone who is comfortable owning details in real time. You will work across front desk, guest support, on-site coordination, and service recovery to help ensure guests feel cared for, informed, and delighted throughout their stay.

Requirements

1+ year of experience in a front desk, guest services, concierge, hospitality, or other customer-facing service role
Experience working in an on-site, service-based environment where real-time guest support and problem solving were part of the job
Comfort using Google Workspace and cloud-based systems for communication, coordination, and daily task management
Experience supporting check-in/check-out, guest requests, reservations, or similar front-of-house workflows
Ability to work onsite at Bolt Farm Treehouse in Whitwell, Tennessee

Nice To Haves

Experience in boutique, luxury, wellness, or other high-touch hospitality environments
Experience giving property tours or delivering concierge-style recommendations and local guidance
Experience supporting on-site events, dining experiences, or special guest moments
Experience with retail, merch, rebooking, or light upsell/add-on conversations
Food and beverage experience

Responsibilities

Welcome guests on arrival and deliver smooth, polished check-in and check-out experiences
Answer guest questions, provide property guidance, and help coordinate recommendations, reservations, and other stay-related requests
Support thoughtful guest interactions that make the experience feel personal, warm, and memorable
Resolve guest issues quickly and professionally, escalating when needed to protect trust and overall experience
Coordinate with housekeeping, maintenance, spa, inventory, and other on-site teammates to help keep stays seamless
Support on-site events, dining experiences, and special moments through setup, breakdown, and real-time guest assistance
Maintain a clean, organized, guest-ready front desk and surrounding guest-facing areas
Help manage merch and front-desk inventory and support rebooking or add-on conversations when appropriate

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