Front Desk Hospitality
About The Position
The Front Desk Hospitality role within the Health Care and Social Assistance industry serves as the vital first point of contact for patients, visitors, and staff, ensuring a welcoming and efficient experience. This position is responsible for managing patient check-ins, scheduling appointments, and providing accurate information while maintaining confidentiality and professionalism. The role requires effective communication and organizational skills to coordinate with medical personnel and administrative teams, facilitating smooth daily operations. By handling inquiries and resolving issues promptly, the Front Desk Hospitality professional contributes significantly to patient satisfaction and the overall reputation of the healthcare facility. Ultimately, this position supports the delivery of high-quality care by fostering a positive and organized environment at the front desk.
Requirements
- High school diploma or equivalent.
- Previous experience in a customer service or front desk role.
- Basic computer proficiency, including familiarity
- Strong communication and interpersonal skills.
- Ability to handle sensitive information with discretion and maintain patient confidentiality.
- Warm, approachable, and professional demeanor.
- Strong attention to detail.
- Dependable and punctual.
- Comfortable working independently while also being a collaborative member of the team.
Responsibilities
- Provide a warm, friendly and professional welcome to residents, families and guests and visitors.
- Serve as the primary hospitality presence in the community lobby,
- Answer and direct incoming call and inquiries in the professional and timely manner.
- Greet and assist visitors while maintaining a welcoming and organized lobby environment.
- Assist residents and guests with general questions, requests and community information.
- Help residents connect with appropriate teal members when additional assistance is needed.
- Monitor lobby activities and respond proactively to resident and guest needs,
- Maintain a high standard of cleanliness, organization presentation at the front desk and lobby.
Benefits
- Medical insurance offered by Kaiser Permanente
- Dental and Vision insurances offered by Lincoln Financial
- Employee Assistance Program
- Monthly Commuter Benefit for employees residing more than 20 miles from our communities, making your journey to and from work more affordable
- 401(k) Retirement Savings (after 6 months & 1,000 hours)
- Paid Time Off (PTO) beginning at 0.025 hours earned per hour worked
- 8 Paid Holidays Per Year - includes celebrating your Birthday by taking the day off
- A chef-prepared meal each shift
- Opportunities for career growth, learning & development, including paid CEU's
- Meaningful and fulfilling service to our senior residents
- A personal family-owned and run business that respects and appreciates you and your contributions!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
